Tuko Pamoja

Tuko Pamoja helps people reach reliable health information, understand the next action and find a facility or human support through USSD.An edge health information and referral system that connects a person's need to reliable information, an appropriate next action and human support through an accessible channel.
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NEEDpersonSTATEexplicit stepCONTENTreviewedACTIONchoose nextREFERRALSUPPORTdeterministic transitions · privacy-aware events · human escalation
01 / THE BUSINESS REALITY

What has to be true before this system can help?

A person may have a question about pregnancy, an STI or another health need and may only have access to a basic phone. The service needs to provide reviewed information, clear choices and a referral path without treating a probabilistic model as a medical authority.

People need a low-barrier way to reach reliable health information, understand the next appropriate action and find referral or human support.

NEEDpersonSTATEexplicit stepCONTENTreviewedACTIONchoose nextREFERRALSUPPORTdeterministic transitions · privacy-aware events · human escalation
02 / THE SYSTEM LOGIC

How the system handles financial work

The USSD callback creates or loads a session, reads its current state and validates the next response. The state machine renders active health content, accepts location and service information for facility search, records referrals and sends a person toward human support when that is the appropriate next step.

The service gives reviewed information and explicit next steps; it does not diagnose. Phone numbers remain in session or support records, while analytics events retain health and referral context without exposing them.
03 / RESEARCH

The research behind the system

Health information is only useful when people can reach it, understand what to do next and find a pathway to human support when needed.

04 / WORK

The financial work this system supports

The research unit connected to this system describes the financial work the system is intended to support.

05 / TECHNOLOGY

Technology used by the system

These capabilities make the system's work possible without replacing the people, rules and records that give it meaning.

06 / EXPERIENCE

See the system in its current form

There is no deployment or virtual business environment linked to this system yet. The current implementation and connected research records show how the system is designed to operate.

WORKING IMPLEMENTATION

An edge health information and referral system that connects a person's need to reliable information, an appropriate next action and human support through an accessible channel.

No linked deployment is represented in the graph.
07 / GRAPH

Where the system connects

The graph shows the industry, research, technology and other records connected to AutoBooks Finance and the work it supports.

EXPLORE RELATED WORK
08 / WORK WITH ITHOKA

Have a service that needs to work through constrained access?

Describe the information, choices, referrals and human handoffs people need to reach through a low-bandwidth channel.

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