Tuko Pamoja

Tuko Pamoja helps a person reach reliable health information, understand the next action and find a facility or human support through USSD.A deterministic health information and referral system that connects a person's need to reliable information, appropriate action and human support through an accessible channel.
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NEEDpersonSTATEexplicit stepCONTENTreviewedACTIONchoose nextREFERRALSUPPORTdeterministic transitions · privacy-aware events · human escalation
01 / THE BUSINESS REALITY

What has to be true before this system can help?

A person may have a question about pregnancy, an STI or another health need and may only have access to a basic phone. The service must provide reviewed information, clear choices and a referral path without treating a probabilistic model as a medical authority.

People need a low-barrier way to reach reliable health information, understand their next action and find appropriate referral or human support.

NEEDpersonSTATEexplicit stepCONTENTreviewedACTIONchoose nextREFERRALSUPPORTdeterministic transitions · privacy-aware events · human escalation
02 / THE SYSTEM LOGIC

What the system does when the work happens

The USSD callback creates or loads a session, reads its current state and validates the next input. The state machine renders active health content, accepts location and service information for facility search, records referrals and sends a person toward human support when that is the appropriate next step.

The service gives reviewed information and explicit next steps; it does not diagnose. Phone numbers stay in session or support records, while analytics events retain the health and referral context without exposing them.
03 / RESEARCH

The research behind the system

Health information is only useful when people can reach it, understand what to do next and find a pathway to human support when needed.

04 / WORK

The work this system supports

The research unit connected to this system describes the work it is intended to help people carry out.

05 / TECHNOLOGY

Technology behind the system

These capabilities make the system's work possible without replacing the people, rules and records that give it meaning.

06 / EXPERIENCE

See the system in operation

There is no deployment or virtual business environment linked to this system yet. Its operation is represented by the working implementation and research records described here.

WORKING IMPLEMENTATION

A deterministic health information and referral system that connects a person's need to reliable information, appropriate action and human support through an accessible channel.

No linked deployment is represented in the graph.
07 / GRAPH

Where the system connects

The system connects to the industry, research, technology and other records that explain where it came from and where it is used.

EXPLORE CONNECTIONS
08 / WORK WITH ITHOKA

Have a service that needs to work through constrained access?

Tell us about the information, choices, referrals and human handoffs people must be able to reach through a low-bandwidth channel.

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GRAPH NAVIGATION

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