Health Information and Referral

The question

How can people reach reliable health information and the next appropriate action through an accessible channel?

What must be true

A health information service must connect a person's need to deterministic information, action and referral states.

Health information is only useful when people can reach it, understand what to do next and find a pathway to human support when needed.

Video evidenceRESEARCH VIDEO COMING SOON

The researched workflow will appear here when its public video has been published.

Research video coming soon
01 / THE QUESTION

Why does this matter?

Health information is only useful when people can reach it, understand what to do next and find a pathway to human support when needed.

Business contextREALITY IMAGE COMING SOON
Business context for health information and referral.
WHAT MAKES THIS NECESSARY
No confirmed prerequisite has been recorded for this unit yet.
Health Information and Referral
WHAT FOLLOWS FROM THIS
No confirmed downstream consequence has been recorded for this unit yet.

03 / WHAT THE RESEARCH SHOWS

What does this look like in practice?

Health Information and Referral

The investigation follows the work from what is established at the start to the result that must be accounted for.

Health Information and ReferralThe investigation follows the work from what is established at the start to the result that must be accounted for.
What to notice
    04 / THE LESSON

    Accessible health guidance requires a reliable state transition from information to action and support.

    Accessible health guidance requires a reliable state transition from information to action and support.

    05 / See the work

    06 / CONTINUE THE CONVERSATION

    Where this research connects